How PaySpot handles information

This notice describes information processed through PaySpot’s hotspot storefronts, operator dashboard, captive portals, payments, vouchers, and network integrations. A venue may also provide its own privacy information for its local network.

Information we process

Operator account, venue, location, support, and configuration details.
Customer contact details supplied during checkout or account access.
Payment references, amount, status, channel, and provider response data; PaySpot does not store full card numbers.
Plan, voucher, entitlement, device count, network identifier, session time, and aggregate usage records needed to provide access.
Security, authentication, browser, cookie, error, and audit information used to protect and operate the service.

Why we use it

To authenticate operators and Wi-Fi customers, process purchases, issue access, and show balances or receipts.
To connect supported Omada, MikroTik, RADIUS, email, SMS, and payment services requested by an operator.
To prevent fraud and abuse, troubleshoot failures, secure accounts, maintain records, and improve reliability.
To send operational notices and optional summaries according to the operator’s settings.

Sharing and service providers

Information is shared only as needed with the venue operator and configured providers such as payment, email, SMS, hosting, controller, and network services.
PaySpot does not sell personal information or use Wi-Fi session records for unrelated advertising.
Information may be disclosed when required by law or necessary to protect users, the service, or others.

Retention, security, and choices

Records are retained for the period needed to deliver access, handle support and disputes, maintain security, and meet legal or accounting obligations.
PaySpot uses access controls, encryption for supported stored credentials, and scoped tenant/location separation, but no online service can promise absolute security.
Operators can change notification and device-app preferences in Settings. Customers can contact their venue about a purchase or local network record.
Requests to access, correct, or delete applicable information may be submitted through the operator or PaySpot support channel used for the service.

Return to PaySpot Tenant service agreement